Storage Device Fault in SG Data Centre causing data connection failures

Incident Report for SMB Solutions Cloud Services Pty Ltd

Resolved

This incident has been resolved.

Posted Sep 05, 2021 - 00:35 AEST

Identified

We have discovered a number of issues after the recovery and are continuing to determine the best course of action

Posted Sep 04, 2021 - 22:58 AEST

Update

The storage array has been brought back on line and we are monitoring the system

Posted Sep 04, 2021 - 21:56 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2021 - 21:55 AEST

Identified

There is a temporary connectivity fault at the Singapore Data Center that is inmpacting all customers on the SG cloud.

We are working on this as a matter of urgency

Posted Sep 04, 2021 - 18:20 AEST

This incident affected: Connectivity and Internet Access (Cloud Connectivity, Australian Data Centre - Equinix SY4).