Loss of connectivity to Australia Data Centre

Incident Report for SMB Solutions Cloud Services Pty Ltd

Resolved

The issue has been resolved

Posted Oct 10, 2021 - 04:25 AEDT

Update

We are continuing to investigate this issue.

Posted Oct 10, 2021 - 03:57 AEDT

Investigating

At approximately 3AM EDT connectivity to the Sydney data centre was lost.

We are currently investigating the cause of the issue and will provide an update as soon as possible.

We expect to have a technician on site by 8AM today (Sunday) to assist in the diagnostic process

Singapore customers are not impacted

Posted Oct 10, 2021 - 03:57 AEDT

This incident affected: Connectivity and Internet Access (Australian Data Centre - Equinix SY4).