All Systems Operational
Access and Authentication Services Operational
90 days ago
100.0 % uptime
Today
Customer Access Portal ? Operational
90 days ago
100.0 % uptime
Today
Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
Connectivity and Internet Access Operational
90 days ago
100.0 % uptime
Today
Cloud Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Australian Data Centre - Equinix SY4 ? Operational
90 days ago
100.0 % uptime
Today
Australian Data Centre - Equinix SY3 ? Operational
90 days ago
100.0 % uptime
Today
German Data Centre - Equinix MU2 ? Operational
90 days ago
100.0 % uptime
Today
Customer Service and Contact Centre Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Help Desk Services ? Operational
90 days ago
100.0 % uptime
Today
Database Engines Operational
90 days ago
100.0 % uptime
Today
SQL Server Database Engines ? Operational
90 days ago
100.0 % uptime
Today
HANA Database Engines ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Services Operational
90 days ago
100.0 % uptime
Today
SAP Business One Mailer ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One License Servers ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Integration Framework ? Operational
90 days ago
100.0 % uptime
Today
HANA Service Layer ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Alert Services ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Cloud Control Center ? Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Services ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 26, 2024

No incidents reported today.

Jun 25, 2024

No incidents reported.

Jun 24, 2024

No incidents reported.

Jun 23, 2024
Resolved - This incident has been resolved.
Jun 23, 13:29 AEST
Monitoring - A fix has been applied and we are monitoring the status
Jun 23, 06:08 AEST
Investigating - We are currently experiencing issues with Remote Desktop Connections via Remote Desktop Web /Remote Apps Connections relating to this months Windows Server patches.

We are investigating this as a high priority

Jun 23, 05:15 AEST
Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Resolved - The incident has been resolved as a result of updating the service parameters using new information from SAP that was not part of any product documentation or support documentation
Jun 20, 11:58 AEST
Monitoring - SAP provided additional undocumented parameters for us to set against the Cloud Control Center and it appears to have had an immediate positive impact.

We will monitor again for 24 hours prior to treating the case as resolved

Jun 20, 07:02 AEST
Update - We have updated SAP again with the urgency of the issues however we are still waiting for their next response. Our current process is to reboot the SAP service each time it goes unresponsive.

Again we apologise for the impact this is having - unfortunately we are in SAP's hands as it is their component that is crashing and all our other infrastructure is at 100% uptime

Jun 19, 12:13 AEST
Update - We have applied the same fix previously given by SAP while we wait for a response from their team
Jun 19, 10:48 AEST
Update - We have allocated additional server resources unfortunately this has not addressed the issues and we are currently waiting for SAP to provide additional information on the root cause of the issues as well as a full mitigation.
Jun 19, 10:36 AEST
Investigating - Unfortunately we are experiencing the same iisue as previously encountered.

We have escalated this back to SAP

We will provide updates as soon as possible

Jun 19, 10:00 AEST
Jun 19, 2024
Jun 18, 2024
Resolved - The fix provided by SAP has been in place now for 16+ hours with no recurrence of the original issue so we are marking the incident as resolved.

A full post mortem will be published shortly describing the SAP software issue and the resolution.

Jun 18, 13:42 AEST
Update - We are continuing to monitor for any further issues.
Jun 18, 09:12 AEST
Monitoring - We have applied the suggested fix from SAP and we are now monitoring the situation
Jun 17, 20:50 AEST
Update - SAP have provided a number of suggestions that we are trying now - the CCC server will be stopped for 15 minutes
Jun 17, 20:16 AEST
Update - The issue has been escalated inside SAP and a team of engineers is currently working with us to find the root cause and resolution of the issue.
Jun 17, 17:20 AEST
Update - We are currently managing an issue with the SAP Cloud Control Center that is causing log on issues to SAP.
We have logged this as high priority ticket with SAP and it has been escalated to their development team again.
Unfortunately we have to keep restarting the service to recover and then when the service crashes we have to restart again.
We apologise for the inconvenience but it is being handled as a very high priority.

Jun 17, 16:06 AEST
Investigating - We are currently investigating this issue.
Jun 17, 16:05 AEST
Jun 17, 2024
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Resolved - This incident has been resolved.
Jun 13, 21:00 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 14:39 AEST
Update - SAP have identified a potential issue and have given us a configuration file update to try and see if it resolves the issue - we have applied it and we are now waiting to see if the provided configuration file helps resolve the issue.
Jun 13, 13:46 AEST
Identified - We are currently managing an issue with the SAP Cloud Control Center that is causing log on issues to SAP.
We have logged this as high priority ticket with SAP and it has been escalated to their development team.
Unfortunately we have to keep restarting the service to recover and then when the service crashes we have to restart again.
We apologise for the inconvenience but it is being handled as a very high priority.

Jun 13, 10:56 AEST
Jun 12, 2024

No incidents reported.