All Systems Operational
Access and Authentication Services Operational
90 days ago
99.99 % uptime
Today
Customer Access Portal ? Operational
90 days ago
99.99 % uptime
Today
Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
Connectivity and Internet Access Operational
90 days ago
99.83 % uptime
Today
Cloud Connectivity ? Operational
90 days ago
99.87 % uptime
Today
Australian Data Centre - Equnix SY4 ? Operational
90 days ago
100.0 % uptime
Today
Singapore Data Centre - Equinix SG2 ? Operational
90 days ago
99.62 % uptime
Today
Customer Service and Contact Centre Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Help Desk Services ? Operational
90 days ago
100.0 % uptime
Today
Database Engines Operational
90 days ago
100.0 % uptime
Today
SQL Server Database Engines ? Operational
90 days ago
100.0 % uptime
Today
HANA Database Engines ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Services Operational
90 days ago
100.0 % uptime
Today
SAP Business One Mailer ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One License Servers ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Integration Framework ? Operational
90 days ago
100.0 % uptime
Today
HANA Service Layer ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Alert Services ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Cloud Control Center ? Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Server Response Time - Australia
Fetching
Server Response Time - Singapore
Fetching
Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021
Resolved - The issue has been resolved
Oct 10, 04:25 AEDT
Update - We are continuing to investigate this issue.
Oct 10, 03:57 AEDT
Investigating - At approximately 3AM EDT connectivity to the Sydney data centre was lost.

We are currently investigating the cause of the issue and will provide an update as soon as possible.

We expect to have a technician on site by 8AM today (Sunday) to assist in the diagnostic process

Singapore customers are not impacted
Oct 10, 03:57 AEDT
Oct 9, 2021

No incidents reported.

Oct 8, 2021
Postmortem - Read details
Oct 8, 19:48 AEDT
Resolved - This incident has been resolved.
Oct 8, 19:41 AEDT
Update - We are continuing to monitor for any further issues.
Oct 8, 19:21 AEDT
Monitoring - All systems have been restored and we are monitoring...unfortunately if you are utilising SQL Server you will need to do all transactions since 3AM this morning.

HANA users are not affected bt this as we only had to restore the SQL databases and not HANA.

Please contact your SAP partner if you are not sure whether you are on SQL or HANA.
Oct 8, 19:21 AEDT
Update - A number of customers have contacted us asking if theres a way for us to make this faster - we evaluated the best and quickest way to restore the affected services and we are working on that process/path that we identified as the fastest way to restore the system.

We are continuing to work on the process with all resources required to return to normal service as soon as possible.
Oct 8, 18:24 AEDT
Identified - We have identified the cause of the outage however due to a significant hardware failuyre on a storage array we are required to restore back to 3AM today Singapore time

Whilst we are working at full speed to return to normal production, we expect this to take at least another 4 hours and do not expect to return to normal service until at least 7PM today Singapore time.

We apologise for the disruption that this is causing
Oct 8, 17:24 AEDT
Update - The Team is still investigating the source of these issues. We are currently applying some fixes we hope will resolve the issue.

Please keep an eye on this status page as we will update our progress here.
Oct 8, 15:48 AEDT
Investigating - We are aware users are experiencing errors while connecting through to SAP. Our team is currently investigating.
Oct 8, 14:48 AEDT
Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.