All Systems Operational
Uptime over the past 90 days. View historical uptime.
Access and Authentication Services Operational
90 days ago
100.0 % uptime
Today
Customer Access Portal ? Operational
90 days ago
100.0 % uptime
Today
Single Sign On ? Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
Connectivity and Internet Access Operational
90 days ago
100.0 % uptime
Today
Cloud Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Australian Data Centre - Equinix SY4 ? Operational
90 days ago
100.0 % uptime
Today
Australian Data Centre - Equinix SY3 ? Operational
90 days ago
100.0 % uptime
Today
German Data Centre - Equinix MU2 ? Operational
90 days ago
100.0 % uptime
Today
Customer Service and Contact Centre Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Help Desk Services ? Operational
90 days ago
100.0 % uptime
Today
Database Engines Operational
90 days ago
100.0 % uptime
Today
SQL Server Database Engines ? Operational
90 days ago
100.0 % uptime
Today
HANA Database Engines ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Services Operational
90 days ago
100.0 % uptime
Today
SAP Business One Mailer ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One License Servers ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Integration Framework ? Operational
90 days ago
100.0 % uptime
Today
HANA Service Layer ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Alert Services ? Operational
90 days ago
100.0 % uptime
Today
SAP Business One Cloud Control Center ? Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Services ? Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
July 2024 Microsoft Patches causing Remote Desktop disconnections
Resolved - The patch has been uninstalled
Jul 25, 20:51 AEST
Update - Our current plan is to rollback the patches on the affected servers at 9PM AEST today. This will cause users to lose connectivity for approximately 10 minutes.
Jul 25, 13:02 AEST
Identified - This month's Microsoft Security Patches have introduced an issue on servers running the Remote Desktop Gateway service causing it to crash and terminate all active user sessions.

This patch is only affecting the servers we have running the RDS Gateway and the work around is to uninstall the patch until Microsoft provide a permanent fix.

We are planning to do this as soon as practical without causing any additional issues for users.

We ran significant tests prior to rolling out the patches as usual - this issue was only encountered when we updated the last 2 servers in our infrastructure that run the RD Gateway services.
Jul 25, 12:12 AEST
Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Maintenance Window scheduled
Completed - The scheduled maintenance has been completed.
Jul 14, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 20:00 AEST
Scheduled - Additional Security Patches required - SAP and Microsoft components to be updated
Jul 14, 15:16 AEST
Australian Data Center Maintenance Window
Postmortem - Read details
Jul 14, 15:14 AEST
Completed - The scheduled maintenance has been completed.
Jul 14, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 AEST
Scheduled - We will be upgrading a number of network switches and routers to increase resilience and performance in our Australian Data Center.
We will also take this opportunity to apply this month's Patch Tuesday updates from Microsoft as there are a significant number of high priority security patches included in this month's release.
Customers should plan for the systems to be unavailable at various times during the maintenance window.
Jul 11, 09:03 AEST
Jul 13, 2024
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